Red Wall & Stairs


General Terms and Conditions of SHOOHS GmbH (hereinafter "SHOOHS"), SHOOHS operates an online shop (hereinafter "online shop") under the URL and the associated sub-pages. For all orders via the online shop as well as deliveries and services on the part of SHOOHS, these general terms and conditions apply exclusively in the version displayed at the time of the order. We do not recognize deviating conditions of the customer unless we have agreed to their inclusion in text form. The online shop is designed for consumer orders. Merchants can also place orders, but commercial resale of the purchased goods is prohibited.
§ 1 cancellation policy
§ 2 conclusion of contract
§ 3 Storage of the contract text
§ 4 products
§ 5 prices, partial deliveries, partial revocation
§ 6 delivery, dispatch
§ 7 payment
§ 8 retention of title, right of retention
§ 9 customer service
§ 10 Warranty, transport damage
§ 11 liability
§ 12 copyrights
§ 13 final provisions


§ 1 cancellation policy for consumers within the meaning of §13 BGB

Right of Withdrawal

Consumers have a statutory right of withdrawal. A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.

Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods. and have been informed of your right of withdrawal. In order to exercise your right of cancellation, you must inform us (SHOOHS GmbH, Falkenried 75, 20251 Hamburg, Tel .: 040.42939031, E-Mail: by means of a clear declaration of your decision to cancel this contract in writing (e.g. Letter or e-mail). If you make use of your right of withdrawal, we will send you a confirmation of receipt of such a withdrawal immediately (e.g. by email). To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of withdrawal
If you withdraw from this contract, we will have given you all the payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which
we received notification of your cancellation of this contract. For this repayment we use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier. You must return or hand over the goods to us (SHOOHS GmbH, Falkenried 75, 20251 Hamburg, Germany) immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

According to the law, the right of withdrawal does not apply to:

Contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal also expires in the event of:

Contracts for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

§ 2 conclusion of contract

By submitting the order form in our online shop, you are making a binding offer to conclude a contract with us for the products you have ordered. You place the order when you send the completed order form to us by clicking the button “Order now for a fee”. A contract is concluded between you and SHOOHS with the sending of an acceptance by email within a reasonable period, if you should not receive this contrary to expectations, with the timely sending of the goods to you.
After submitting your order, you will receive a confirmation email that your order has been received. This e-mail is not an acceptance of your offer, but only serves to inform you that we have received your order.
SHOOHS is entitled to refuse your order, especially if there is reason to suspect that the goods purchased from our online shop are to be commercially resold. The contract language is German.

§ 3 Storage of the contract text

Your order data will be saved by us. You will receive an email confirmation of receipt of your order including cancellation policy, which you can print out or save.

§ 4 products

The goods offered in the online shop are presented in the form of digital photographs based on the actually existing goods. Slight deviations between representation and reality do not constitute a defect in the goods ordered.
All images and photos are protected by copyright. Use of the images and photos without the express consent of SHOOHS is not permitted. SHOOHS reserves the right to assert all claims under the Copyright Act.

§ 5 prices, partial deliveries, partial revocation

The products presented may no longer be available at the time you visit our online shop. Furthermore, in rare cases, prices can be updated during the ordering process. The specified starting goods prices are shown in euros including VAT and excluding shipping costs. All additional costs for your order will be added to the total price immediately within the ordering process. SHOOHS is entitled to make partial deliveries. If you are entitled to a right of withdrawal according to § 2 of our terms and conditions, you can also partially exercise this, ie only send back certain goods from your order, provided that the respective goods have their own article number. In such a case, you will only be reimbursed for the delivery costs for the shipment to the extent that these were caused solely by the returned goods. If the delivery costs would also have been incurred or the corresponding amount if you had only ordered the goods for which you did not exercise the right of withdrawal, you have to bear these delivery costs. Even in the case of partial cancellation, the delivery costs will not be reimbursed if you have chosen a different type of delivery than the cheapest standard delivery offered by us.

§ 6 delivery, dispatch

SHOOHS sends its products within Germany by DHL package. The transport risk lies with the sender. In all other countries, delivery is via DHL. Please note: If a packing station is specified as the delivery address, shipping is only possible via DHL.
The goods are ready for dispatch on the day following your order at the latest. Unless otherwise agreed with you, delivery will take place ex warehouse within 2-4 working days to the delivery address you have specified, depending on the choice of shipping method and delivery location. Due to unforeseeable events such as strikes, there may be delays in delivery in exceptional cases. The costs for packaging and shipping within Germany are EUR 4.95, for Switzerland and Austria they are EUR 10.95. Any customs fees for deliveries to Switzerland are to be borne by the customer.

For partial shipments, the shipping costs are only charged once.

The delivery time in countries subject to duty is two to four working days. We would like to point out that we bear the costs for door-to-door transport, insurance of the goods and any costs for accompanying documents. Any import sales tax incurred and any customs duties will be invoiced separately to the recipient by the supplier company (the respective partner carrier in Switzerland). Please note that you may have to pay foreign bank charges. For all deliveries to third countries, the prices stated for the items are net prices.

§ 7 payment

The prices stated at the time of the order apply. All prices include the statutory value added tax. Shipping costs are calculated separately. There is no possibility of drawing a discount. All additional costs, such as import sales tax or import duties, are to be borne by the customer.

In principle, you can choose between the payment methods (1) in advance, (2) by credit card and (3) by PayPal. All payments and credits are processed in the currency of the purchase.

Prepayment: With this payment method, the customer transfers the invoice amount in advance. If the invoice amount has not been received on the SHOOHS account within 4 days of completing the online purchase, the customer will receive a payment reminder by email. If the invoice amount has not been received on SHOOHS 'account no later than 7 days after completing the online purchase, the order will be canceled by SHOOHS. The customer will be informed of this by email. Any repayment claims by the customer will be credited to the customer's bank account by SHOOHS.

Credit card: We accept VISA and Mastercard. Your card will be charged on the day the goods are dispatched.

Via PayPal: We accept PayPal. At the end of the ordering process you will be redirected to PayPal. If you are already a PayPal customer, you can log in there with your user data and make the payment. If you are new to PayPal you can log in as a guest or open a PayPal account and then confirm the payment. For security reasons we cannot make exchanges with PayPal. In the case of an exchange, we will refund the purchase price paid. You then have the option of placing a new order with us online.

Despite the utmost care, it can happen in exceptional cases that goods in the online shop are marked with an incorrect price. In addition, after a purchase, order confirmations may contain incorrect information. If this is due to a technical error, SHOOHS is entitled to contest the purchase contract due to an error.

§ 8 retention of title / right of retention

The delivered goods remain the property of SHOOHS until they have been paid for in full. If you are a merchant, you only have a right of retention or the right to refuse performance in the event of legally binding and undisputed counterclaims.
§ 9 customer service

If you have any questions about your order or if you have any complaints, please contact us:

Phone: +49 (0) 40 - 42939031

Mon - Fri from 9 a.m. to 6 p.m.


We strive to answer your request within 24 hours on working days.
§ 10 Warranty, transport damage

The statutory warranty law applies to ordered goods. If goods are delivered with obvious damage to the packaging or the contents, the customer must immediately complain to the delivery agent concerned and refuse to accept the goods, irrespective of his warranty rights. The SHOOHS online shop must be informed immediately by email:
Email address:

§ 11 liability

SHOOHS is fully liable for willful and grossly negligent behavior.
SHOOHS is only liable for slight negligence if essential contractual obligations are violated. Essential contractual obligations are those obligations that the contract has to grant the customer according to its purpose or the fulfillment of which enables the proper execution of the contract in the first place and on whose compliance you can regularly rely. Such liability is also limited to the damage that was foreseeable and typical for the contract when the contract was concluded.
The limitations or exclusions of liability according to the above paragraphs (2) and (3) do not apply to the legally prescribed no-fault liability on the part of SHOOHS or the liability from a contractually assumed guarantee or in the event of injury to life, limb or health.
As far as the liability of SHOOHS is excluded or limited, this also applies to the personal liability of its legal representatives and vicarious agents. The limitations of liability also apply to all types of claims, including those arising from tort law.

§ 12 copyrights

All rights to images, films and texts that are published on our online shop are owned by us or our partners. Use, duplication, processing or storage without express consent or without legal authorization is not permitted.

§ 13 final provisions

German law applies to the exclusion of the UN purchase law. Should one or more provisions be ineffective, this does not affect the validity of the remaining provisions. These general terms and conditions are only available in German. A contract can only be concluded in German.

Withdrawal form

If you want to withdraw from the contract, please download this form, fill it out and send it off. We will immediately send you an email confirming the receipt of your revocation.

April 2015


Lehmweg 32
20251 Hamburg, Germany

Managing directors: Bianca Kirchhof, Thomas Reimann

Hamburg District Court: HRB 132269


Tel + 49 (0) 40-42939031