Red Wall & Stairs

If you want to exchange a product, you can return it to us within 14 days of receipt. Products can only be exchanged when they are not used.

We ask you to notify us of your exchange request immediately by e-mail to and specify the model from our shop that you want to receive in the exchange, with the exact model details, if applicable. Designate color and size. Please use the invoice number from your receipt in the email. The exchange for the desired product can only be made if it is still available in the desired size.

To exchange, send the product in question to our address within 14 days:


Lehmweg 32

20251 Hamburg

- You are responsible for returning / sending back the shipped products.

- Please do not glue the shoebox directly.

- When returning the product, please let us know your name, invoice number and the desired product (model name / color / size) and include these in the package.

- If the product returned to us is sent back on time and in its original packaging, not used and without damage, an exchange will take place, provided the desired product is in stock.

- The exchange will be made within fourteen days of receipt of the return.